Mitel Networks 50005405 Bedienerhandbuch

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Mitel 5540 IP Console - User Guide2

Introduction3IntroductionTake a few minutes to explore this guide – it contains all the information you need to operate the 5540 IP Console.The first

Mitel 5540 IP Console - User Guide4About the ConsoleBefore you beginBefore operating the console, check that the display shows [F1> through [F0>

About the Console5Corded Handset and Headset PortsThere are two jacks on the left side. One is for the handset or headset that you use; the other is f

Mitel 5540 IP Console - User Guide6Console KeysThe console has three types of keys: Dialpad keys, Softkeys and Fixed Keys. Dialpad keysThe dialpad on

About the Console7Each key in the bottom row has a lamp that indicates the status of a call or feature. For example, when you use a Hold key to place

Mitel 5540 IP Console - User Guide8Adjusting the ConsoleAdjusting the Ringer VolumeTo raise or lower the ringer volume while the console is ringing:1.

Adjusting the Console9Adjusting the Display BrightnessTo dim or brighten the display:1. Press and hold Function.2. Press the Contrast ∧ key until you

Mitel 5540 IP Console - User Guide10Setting the Console LanguageThe console can display call-handling information and softkey prompts in English, Fren

Using a Cordless Headset with the Console11Using a Cordless Headset with the ConsoleThe 5540 IP Console supports the Jabra GN9350e Cordless Headset. F

NOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL

Mitel 5540 IP Console - User Guide12Using the Cordless Headset for Operational Mode1. Unplug the handset cord from the 5540 IP Console.2. Plug the con

Using a Cordless Headset with the Console13Using the Cordless Headset for Training Mode1. Unplug the handset cord from the 5540 IP Console.2. Plug the

Mitel 5540 IP Console - User Guide14Guidelines for Cordless Headset OperationThe guidelines below will assist you in answering and receiving calls usi

Using a Cordless Headset with the Console15Powering the ConsoleThe 5540 IP Console is powered by the Power over Ethernet (POE) connection. The POE als

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Answering Calls19Answering CallsRinging and a flashing Answer key indicate the arrival of a call. The number next to C/W in the display indicates how

Mitel 5540 IP Console - User Guide20New Call IndicationWhen you are engaged in a call, a single burst of ringing signals the next incoming call. Subs

Extending (Transferring) Calls21To handle a call to a busy destination or an extension with Do Not Disturb activated:• Press [SOURCE] to return to the

Table of ContentsiiiChapter 1: Getting StartedIntroduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 5540 IP Console - User Guide22PhonebookPhonebook is an optional feature that may be enabled on your console. Phonebook provides access to the vo

Placing a Call on Hold23To access the five Hold slots available on the softkeys:1. Press Hold 4+.The display changes as follows:The display shows that

Mitel 5540 IP Console - User Guide24Stacked HoldWhen an extension has a call on hold, or is in a conference call, and dials the attendant, the display

Answering Recalls25Answering RecallsWhen a call is transferred and the extension is busy or does not answer, the call either returns to the console wi

Mitel 5540 IP Console - User Guide26Transferring a Call to Voice mailThe Single Button Transfer to Voice mail feature provides a voice mail key that t

Paging from the Console27To page someone to pick up a call on hold at the console:1. Place the Source call on hold. (See page 22.)2. Press and hold Pa

Mitel 5540 IP Console - User Guide28To park a call and perform a page:1. Press [PARK & PAGE].2. Do one of the following:• Enter the extension numb

Setting and Canceling Message Waiting on an Extension29Setting and Canceling Message Waiting on an ExtensionIf an extension is busy or the user does n

Mitel 5540 IP Console - User Guide30Setting up a Serial CallThe Serial Call feature allows outside callers to talk to more than one extension user in

Flashing on Trunks31Flashing on Trunks A trunk flash is a signal sent to another telephone system to do something such as place a call on hold. You ma

Table of ContentsivMisdialed Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 5540 IP Console - User Guide32Parking CallsTwo types of call parking are available from the console: Call Park - System and Call Park - Specific

Call Logging33Last Call RetrieveThis feature allows you to recover a call you transferred to the wrong extension. The call must still be ringing the o

Mitel 5540 IP Console - User Guide34Multiple Console OperationWhen more than one console is in use at the same time, they will operate in one of two w

Door Opener35Door OpenerDoor Opener allows an extension user to operate a third-party door opener. When someone requires entry, a designated extension

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Viewing System Alarm Information39Viewing System Alarm InformationAn alarm indicator on the display means a fault in the telephone system has occurred

Mitel 5540 IP Console - User Guide40Viewing 911 Call AlarmsThis feature raises an alarm at the console when an extension user places a 911 (or other d

Setting System Date and Time41Setting System Date and TimeYou can change the date and time appearing on the console display. The time displays either

Table of ContentsvCall Park - Specific Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 5540 IP Console - User Guide42Canceling All Call ForwardingYou can cancel Call Forwarding on all extensions in the system.To cancel Call Forward

Setting up System-Abbreviated Dialing Numbers43Setting up System-Abbreviated Dialing NumbersAbbreviated dialing allows extension users to call a telep

Mitel 5540 IP Console - User Guide447. Dial the destination number of the night answer point.The destination can be an extension, an attendant console

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Setting/Canceling Call Forwarding47Setting/Canceling Call ForwardingYou can set up and cancel Call Forwarding on individual extensions fromthe console

Mitel 5540 IP Console - User Guide48Setting/Canceling Do Not DisturbDo Not Disturb (DND) prevents calls from ringing an extension. You can set and can

Setting/Clearing Message Waiting49Reading and Clearing MessagesDepending on your system’s programming, you may be able to read and clear messages left

Mitel 5540 IP Console - User Guide50Setting/Clearing Advisory MessagesYou can read Advisory Messages left on a phone and clear or change an existing m

Call Monitoring51Call MonitoringThis feature allows you to monitor another extension user's phone conversation, either with or without the user&a

Mitel 5540 IP Console - User GuideviTaking an Extension Out of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Viewing Trunk Status55Viewing Trunk StatusYou can view trunk status information to determine the current assignment of services and features on a trun

Mitel 5540 IP Console - User Guide56Accessing Specific TrunksYou can access a specific trunk and use it to make an outgoing call.To access a specific

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Displaying and Changing Room Data59Displaying and Changing Room DataRoom data includes occupancy and condition status (Vacant, Clean, Outgoing Call Re

Mitel 5540 IP Console - User Guide60Listing/Counting Rooms by Occupancy and Condition StatusYou can display a list of rooms by occupancy and condition

Changing Room Occupancy and Condition Status61Changing Room Occupancy and Condition StatusYou can change the occupancy and condition status of a room

Table of ContentsviiClass of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Mitel 5540 IP Console - User Guide62To set or cancel a wake-up time while connected to the guest room:1. Press [SET WAKE-UP].2. Enter the time using f

Setting Room Call Restrictions63Setting Room Call RestrictionsYou can restrict guests from placing local or long distance calls from their room phones

Mitel 5540 IP Console - User Guide64Displaying/Clearing a Message RegisterThe message register is a record of all external calls placed from a guest r

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Telephone Directory67Telephone DirectoryName NumberPOLICE:FIRE:HOSPITAL:TROUBLE WITHEXTENSION OR CONSOLE:

Mitel 5540 IP Console - User Guide68Abbreviated Dialing ListIndex Number Identity

Class of Service/Restriction69Class of Service/RestrictionEach extension and trunk has a COS (Class of Service) and a COR (Class of Restriction) that

Mitel 5540 IP Console - User Guide70Console Display AbbreviationsAbb. Meaning Abb. MeaningABBR Abbreviated FLEX FlexibleACC Account FWD ForwardingANSR

Advisory Messages for Display Telephones71Advisory Messages for Display TelephonesThe following default messages can appear on telephones equipped wit

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Mitel 5540 IP Console - User Guide72GlossaryBusy outA feature allowing you to make a line or equipment indicate busy to an incoming call. In effect, y

Glossary73LDN Keys (Listed Directory Number)Call-handling keys which allow you to select the sequence in which you answer calls from outside the PABX.

Mitel 5540 IP Console - User Guide74Tone DemonstrationYour telephone system has several tones to inform you of the progress of your call. You can use

Trunk Identification75Trunk IdentificationTrunk Number Identity

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Index77IndexNumerics911 call alarms, viewing and clearing, 40AAbbreviated Dialing numbers, entering and viewing, 43abbreviations, console display, 70a

Index78Eemergency 911 call alarms, viewing and clearing, 40extending calls, <italic>See transferring callsexternal calls, allowing/restricting f

Index79SSerial Call, 30serviceswitching to Day/Night, 9taking extensions in or out, 50taking trunks in or out, 56Set Page key, 7Set Paging, 27software

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